Our Privacy Policy

Information We Collect

When you register and use the 3win8 platform, we collect various types of information to ensure our services function properly and to meet applicable legal obligations. The information we collect can be divided into two main categories.

Information you provide directly:

• Identity information: full name, date of birth, identity card number (MyKad), and nationality.
• Contact information: email address, mobile phone number, and residential address.
• Account information: your chosen username and password in encrypted form.
• Financial information: bank account number or e-wallet details for deposit and withdrawal purposes.
• Verification documents: a copy of your MyKad or other supporting documents requested during the identity verification (KYC) process.

Information collected automatically:

• Technical data: IP address, web browser type, device operating system, and screen resolution.
• Session data: login time, gaming session duration, and details of activity within the account.
• Transaction data: records of all deposits, withdrawals, bets and winnings logged in the system.
• Cookie data: information collected through cookies and other tracking technologies to improve the user experience.

How We Use Your Information

The data we collect is used responsibly and only for the stated purposes. 3win8 uses player information for the following:

• Account management: creating, verifying and maintaining your account on our platform.
• Transaction processing: handling deposits, withdrawals and all financial transactions accurately and securely.
• Identity verification (KYC): meeting legal compliance requirements including anti-money laundering and counter-terrorism financing obligations.
• Customer service: enabling our support team to assist you with enquiries, complaints or technical issues.
• Service communications: sending important notifications about your account, system updates, or promotional information you have opted to receive.
• Security and fraud prevention: detecting and preventing suspicious activity, fraud, or misuse of the platform.
• Platform improvement: analysing usage patterns to improve the overall user experience.
• Legal compliance: meeting reporting and record-keeping requirements set by relevant regulatory bodies.

We do not use your data for purposes outside the scope stated above without obtaining your consent first.

Basis for Data Processing

3win8's processing of your personal information is grounded in a solid legal basis. We process your data on one or more of the following grounds:

• Contract performance: processing is necessary to deliver the services you request when registering and using our platform.
• Legal obligation: we are required to comply with various laws that necessitate certain data processing, including KYC and AML (Anti-Money Laundering) requirements.
• Legitimate interests: for fraud detection, platform security and service improvement purposes — provided these interests do not override your fundamental rights.
• Consent: for marketing communications or other optional purposes that require your explicit permission, which you may withdraw at any time.

Data Sharing and Disclosure

3win8 respects your privacy and does not share your personal information broadly. However, in certain limited circumstances, we may need to disclose data to the following parties:

• Third-party service providers: companies that help us operate the platform, including payment processors for Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency. They are bound by strict confidentiality agreements.
• Regulatory authorities: competent authorities when we are legally required to disclose information for investigation or compliance purposes.
• Fraud prevention: agencies or services used to verify identity and detect fraudulent activity, within the limited scope necessary only.
• Business transfers: in the event of a merger, acquisition or asset sale, player data may be transferred to the relevant entity with prior notice to you.

We do not sell, rent or trade your personal data to any party for marketing or commercial purposes. Any data sharing is carried out only when necessary and with appropriate protective measures in place.

When data needs to be transferred overseas for storage or processing purposes, we ensure an equivalent level of protection is provided through appropriate contractual protection mechanisms.

Cookies and Tracking Technologies

The 3win8 platform uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: required for basic platform functions such as maintaining your login session and account security. These cookies cannot be disabled.
• Performance cookies: collect information about how visitors use our platform to help us improve functionality and performance.
• Functional cookies: save your preferences such as language and display settings to make the platform easier to use.
• Analytics cookies: help us understand usage patterns in aggregate and anonymised form for continuous improvement.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to the documentation for your web browser.

Data Retention Period

3win8 retains your personal information for as long as it is needed to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data: retained for as long as your account is active and for a reasonable period after the account is closed.
• Financial transaction records: retained in accordance with legal requirements and anti-money laundering regulations, typically for a longer period.
• Communication logs: retained for a limited period for dispute resolution and service improvement purposes.
• Identity verification data: retained in accordance with KYC compliance requirements set by the relevant regulatory bodies.

Once the retention period has expired and there is no other legal basis requiring the continued keeping of the data, we will securely delete or anonymise your personal information.

Your Rights as a Player

You have certain rights regarding the personal information we hold about you. These rights include:

• Right of access: you may request a copy of the personal information we hold about you.
• Right to rectification: you may ask us to correct any information that is inaccurate or incomplete.
• Right to erasure: in certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
• Right to restrict processing: you may ask us to limit how we process your data in certain situations.
• Right to object: you may object to processing of your data carried out on the basis of our legitimate interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the validity of prior processing.
• Right to data portability: in certain circumstances, you may request that your information be provided in a readable format to you or a third party you nominate.

To exercise any of the rights above, please contact our customer support team, which operates 24/7. We will process your request within a reasonable time and notify you of the action taken.

Information Security

Protecting your data from unauthorised access, loss or misuse is a priority for 3win8. We implement a range of technical and organisational measures for this purpose.

• Data encryption: all communication between your device and our platform is protected with SSL/TLS encryption. Sensitive data is stored in encrypted form.
• Access control: a layered access control system ensures that only authorised personnel can access player data, and every access is audited.
• Continuous monitoring: our systems are actively monitored to detect and respond to any security threats.
• Staff training: all staff who handle player data receive regular security and privacy training.
• Incident management: we have clear incident response procedures to address any data breaches promptly and effectively.
• Security assessments: we conduct regular security assessments to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no security system is completely foolproof. You also play an important role in protecting your account — do not share your password with anyone and make sure you log out after each session, especially when using a shared device.

Privacy Policy Amendments

3win8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the development of our services. All amendments will be published on this page with a clear effective date.

In the event of significant amendments that affect your rights or how we use your data, we will provide notice via email to the address registered to your account, or through a clear notification on the platform before the amendments take effect.

Your continued use of the 3win8 platform after the effective date of any amendment will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat 24/7: use the chat icon available at the corner of our platform screen. Support is available in Bahasa Melayu and English.
• Email: [email protected] — we will respond to privacy-related enquiries within a reasonable time.

We are committed to addressing every privacy-related enquiry carefully and in a timely manner. If you are not satisfied with our response, you have the right to refer the matter to the relevant enforcement authority.